FAQs

Oaktree Hampers – Frequently Asked Questions

What is included in an Oaktree Hamper?

Each hamper contains the products listed on its individual product page. Contents vary by hamper, so please check the product description for the full selection.

Can I send a hamper directly to someone as a gift?

Yes. You can enter the recipient’s delivery address at checkout and send the hamper directly to them.

Can I include a gift message?

Where available, you can add a personal gift message during checkout. Please check the product or checkout options before placing your order.

How long does delivery take?

Delivery times depend on the shipping service selected and the destination. Estimated delivery information is shown during checkout.

Do you offer free delivery?

Free delivery may be available when your order meets the qualifying order value of above £25.

Are your hampers suitable for birthdays, Christmas and Father’s Day?

Yes. Many of our hampers are suitable for birthdays, Christmas, Father’s Day, thank-you gifts, retirement gifts and other occasions.

Do your hampers contain alcohol?

Most Oaktree Hampers are food and snack gifts. Please check the individual product page, where any alcohol content will be clearly stated.

Do you offer vegetarian or vegan hampers?

We offer selected vegetarian and vegan-friendly hampers. Please check the individual product description for suitability.

What allergens should I be aware of?

Products may contain or be produced in environments handling common allergens including nuts, milk, gluten, soya and other allergens. Always check the packaging and product information before consumption.

Can product contents change?

Occasionally, an item may need to be substituted due to availability. Any substitute will be of a similar type and value wherever possible.

Can I order a hamper for delivery anywhere in the UK?

Delivery availability depends on the destination and courier service. Please enter the delivery postcode at checkout to confirm available options.

What should I do if my hamper arrives damaged?

Please contact Oaktree Hampers as soon as possible with your order details and photographs of the damage so the issue can be reviewed.

Can I return a hamper?

Return eligibility depends on the condition of the order and whether the products are perishable. Please refer to the returns policy for full details.

How should the hamper be stored?

Store the hamper and individual products according to the instructions shown on their packaging. Some products may require cool, dry storage.

Are Oaktree Hampers suitable for corporate gifts?

Yes. Oaktree Hampers can be suitable for staff rewards, customer gifts, thank-you gifts and other business occasions. Contact us if you require multiple hampers.